Customers exist for each of the business units in TOT
Below is the Data Exchange Points for a Customer by department within each Business Unit
Production Print and Decoration Services
Customer and Sales
Initiator |
Responder |
Exchange |
Client |
Sales |
Request for Quote, combination of · Decoration processes (may need artwork) · Other processes · Garments – QTY, Size, Type, Brand · Deadline Date · Despatch(es) Destination, Courier, Service |
Sales |
Client |
Creation of enquiry Create and send Series of quotes in response |
Client |
Sales |
Response : Rejection of quote |
Sales |
Client |
Process Rejection 1) amend quote - resend 2) Close enquiry
|
Client |
Sales |
Response: Acceptance of quote |
Sales |
N/A |
Perform credit check- case 1) Pass – no funds needed 2) Fail – prepay needed |
Sales |
Client |
Request Pre-payment [amount, payment details, date] |
Client |
Sales |
Confirmation of pre-pay |
Sales |
N/A |
Internal communication and check for pre-pay receipt Amount, payee, date |
Sales |
Client |
Confirmation of payment receipt |
Sales |
Client |
Approval of Enquiry to proceed to job |
Customer and Production Management