Decorated Department

High Level Activities / Processing

Process incoming decorated deliveries:
1. Communicate receipt confirmation to client
2. Two pathways:-
  1. Simple: consignment contains sufficient information for TOT to process
  2. Complex: Instructions required from client as to what level of processing the consignment requires
Process Awaiting Checking consignments (assumption is client will have provided instructions for complex cases) according to client instructions / service level
For As Is Homogenised level
1. Retrieve consignment paperwork
2. Take Picture of consignment
3. Create a single SKU for consignment; record details and date received
4. Book In consignment as single SKU
5. Check if any fulfilments - if so process picks
6. Deal with residual balance
7. Record charges in Handling Costs
8. Locate Consignment into temporary location / put away
9. Email client checked in items; booked in figures and charges
For Use Customer numbers & organise and Full Count & organise service levels
1. Retrieve consignment paperwork
2. Separate and Consolidate by SKU
3. Organise by SKU
4. Confidence Count and Record QTys (Full Count & organise service level only)
5. Check if SKU(s) exist - create if necessary
6. Check if SKU(s) family photo's exist - take pics f necessary
7. Book in Per Customer Numbers (Customer numbers & organise service level)
8. Book in Per Confidence Count and upload pic of checking template (Full Count & organise service level )
9. Check if any fulfilments - if so process picks
10. Deal with residual balance; Box up in organised manner; create box end labels with QTYs
11. Record charges in Handling Costs
12. Locate Consignment into temporary location / put away
13. Email client checked in items; booked in figures and charges

Inputs

From	Details
Goods In	Cross Referenced Decorated Items
Customers	Confirmation of Processing service required
Static Data	Processing Service charges
Production System	Notification of Despatch Requirements for decorated items

Outputs

To	Details
Customers	Acknowledgement of Receipt of decorated goods
Customers	Cost Estimates for Consignment Processing services
Warehouse	Booked in stock
Despatch	Despatch requirements from decorated items
Customer	Confirmation of consignment processing
Warehouse	New SKU records Booked in decorated stock
Purchase Order records	Handling Charges
Accounts	Handling / PO charges

Current Processing Flow

Process incoming decorated deliveries:

Processing Incoming Deliveries can be summarised into the following stages / steps

Stage	Details
Accept Deliveries	Unload Delivery Count Outers Check Courier Details If discrepancies, note this Sign Off Courier Record Relocate Outers Note: this stage may be performed by Goods In
Cross Referencing	Pick a consignment Locate Delivery Paperwork (create temporary paperwork if necessary) Locate matching internal PO record ( if no internal record, create one and mark as quarantined) ) Update PO record with Delivery Information: No'#Outers; Location; Signed for and Timestamp; Upload picture of paperwork Generate X-Reference Labels - attach one to paperwork; one to outer Note: this stage may be performed by Goods In
Inspect Content / Generate Estimate	Retrieve Physical consignment Using combination of [any] received paperwork; existing level of consignment organisation; quantity of items; experience generate an estimate of how long it would take for differing booking in services 1. Process as is – Book In homogenised SKU 2. Work off Client Numbers; organise as needed Book in 3. Independent full Count; Organisation; Consolidation and Booking In Communicate confirmation of receipt of decorated goods to client [email] For non-simple deliveries - request processing instructions from client. Locate consignment in holding location
Processing Per client choice	Service 1: Process as is – Book In homogenised SKU Take Consignment Paperwork Take picture of consignment Create single SKU [Include details and date received Book into inventory as Qty 1 of single SKU Check if any potential fulfilments (i.e. allocations against the decorated SKU If so, process the fulfilment pick requirements and pass these to despatch Deal with any residual balances Record Charges in PO Handling Costs Locate Consignment into Location Bay(s) Email client checked in confirmation including Handling costs Service 2 Process Using Customer Numbers Take Consignment Paperwork Separate consignment and consolidate by SKU Organise the consignment by SKU Establish if SKU record(s) exist internally for Customer's goods - if not Create new SKU(s) Establish if SKU photos exist for Customer's goods - if not take picture and upload as family image to internal SKU records Book items in using individual customer supplied numbers Check if any potential fulfilments (i.e. allocations against the decorated SKUs If so, process the fulfilment pick requirements and pass these to despatch Deal with any residual balances Box up the items in an organised manner:- Check Box capacity for SKU types Populate the box capacity for SKU if not populated Record Charges in PO Handling Costs Locate Consignment into Location Bay(s) Email client checked in confirmation including Handling costs Service 3 Process Using TOT Full count and organise Take Consignment Paperwork Separate consignment and consolidate by SKU Obtain Checking Template Confidence Count / Populate the template Establish if SKU record(s) exist internally for Customer's goods - if not Create new SKU(s) Establish if SKU photos exist for Customer's goods - if not take picture and upload as family image to internal SKU records Book items in using full confidence count numbers Upload pic of confidence count template Book items in using individual customer supplied numbers Check if any potential fulfilments (i.e. allocations against the decorated SKUs If so, process the fulfilment pick requirements and pass these to despatch Deal with any residual balances Box up the items in an organised manner:- Check Box capacity for SKu types Populate the box capacity for SKU if not populated Record Charges in PO Handling Costs Locate Consignment into Location Bay(s) Email client checked in confirmation including Handling costs

Schematic for this workflow is found here as part one and two - and the steps that are followed to check for / process received decorated that are due to be despatched are outlined here