Confidence Counting Decorated Items
There are numerous variables to consider when confidence counting decorated
items
The ability to make a determination sensibly depends on experience,
training and knowledge of the underlying customer
Here are some key things to think about:-
- Customer Instruction
- Has the customer set specific instructions with regards to
how they want their stock counted
- Assessment of the Effort it will
require to count stock. This depends on a series of things
including
- How well (or not) the stock has been packaged up -
- How well (or not) the packaging is labelled
- How many differing SKU lines are contained in the delivery
- How consolidated the SKU lines are in the packaging - are they
organised sensibly or mixed
- Assessment of Stock Value
- What is the reasonable value of the stock to the client ? -
All things being equal, a client is less likely to want to pay
for several hours worth of stock counting on items that are very
low value - e.g. plastic key rings. However, it is likely very
different decision if the items are branded jackets
- Knowledge of Customer Preferences
- With experience, you may have sufficient knowledge of a customer
and their preferences to be able to accurately predict the level
of confidence counting they require
- If in any doubt - contact the customer
to confirm,*
These are some of the basic considerations to
consider when determining what is an appropriate confidence counting method
to apply to a customer's delivery of decorated items. A golden principle
apply here - If you are not certain what the customer wants, ask
your manager or better still if you have a relationship with the customer
confirm with them.
Development
Note For incoming purchase orders
Introduce a facility to send to the client
a communication (email with link - or portal)
The communication would outline the various
service options TOT offers (confidence count, full count etc) and
provide facility to capture client response and update the corresponding
record/ status in TOT's production system automatically.