When decorated stock is received in, and has been Pre advised, there will be an electronic PO record in strokeone with details of :-
which items (SKU's) are expected.
and in what quantities.
In certain circumstances, there will be anomalies - that is :-
less stock received than was expected. (or zero quantity)
more stock received than was expected.
Let's outline how to deal with these two broad scenarios
This scenario breaks down further into two cases
This case will typically occur when items are due from a 3rd party supplier where the customer has instructed for stock to be delivered to TOT but the full amount was unavailable to deliver in one go, so they are making a partial delivery.
The expectation therefore is that the remainder will be delivered at a future date
An example of this would be whereby TOT has been pre-advised
that 1,000 key rings will be coming from supplier Key Rings R US on behalf
of client WMIS, but only 500 are received.
In these instances use the Part Book In function
This case will typically occur when items delivered to TOT represent tour returns, and there has likely been a miscount or a minor difference between quantities advised and received.
For example, assume that TOT was pre-advised that 100 T-Shirts for an Lovely Eggs Reading Summer 2023 tour would be arriving, but only 98 were received.
Given the items are tour returns from a venue, and that the difference between amounts expected and received is minor, there is no reasonable expectation that the 2 difference will come.
In this scenario, process as follows:-
This typically occurs for minor amounts, usually as a result of a miscount.
Let's assume that 100 of an item were expected, but 102 were received
Process as follows
Important: the confirmation email that goes to the client needs to be updated to demonstrate this over-delivery - To check