Decorated Requirements

Capabilities Required: Decorated

Note: Staff Perform many of their tasks via mobile devices - these capabilities need to be supported on non desktop devices also

Area	Capabilities	Current	Priority
Accept deliveries	Functionality per Goods In Accept deliveries	Exists	Essential
Cross reference	Functionality per Goods In X Reference	Exists	Essential
Communicate Receipt to customer	Ability to communicate receipt of goods to one or more contacts	Exists	Essential
Request processing path from Customer	Ability to generate communication to customer requesting how to proceed This should be boiler plate content with options Ability to denote that processing request communicated to client Ability to expose this request to portal for client processing [This would take this to next level]	Enhancement	High
Ability to auto process customer reply	Ability for client to select processing choice Provide for the following response channels User manually selects the level Client selects level via portal Communication method sent to client has clickable links for choices which allows the response to be automatically captured Update record to denote response received and the processing request Audit log / stamp the above	New	High
Process Delivery	Functionality here is identical to the Goods In Requirements for processing incoming items. i.e. ability to capture images for SKU's; ability to book in; account for time taken; capture charges; communicate charges to customer Current flow For As Is Homogenised level Retrieve consignment paperwork Take Picture of consignment Create a single SKU for consignment; record details and date received Book In consignment as single SKU Check if any fulfilments - if so process picks Deal with residual balance Record charges in Handling Costs Locate Consignment into temporary location / put away Email client checked in items; booked in figures and charges For Use Customer numbers & organise and Full Count & organise service levels Retrieve consignment paperwork Separate and Consolidate by SKU Organise by SKU Confidence Count and Record Qtys (Full Count & organise service level only) Check if SKU(s) exist - create if necessary Check if SKU(s) family photo's exist - take pics f necessary Book in Per Customer Numbers (Customer numbers & organise service level) Book in Per Confidence Count and upload pic of checking template (Full Count & organise service level ) Check if any fulfilments - if so process picks Deal with residual balance; Box up in organised manner; create box end labels with QTYs Record charges in Handling Costs Locate Consignment into temporary location / put away Email client checked in items; booked in figures and charges Check with PJ that there is no unique functionality here that differs to goods in flow	Exists	Essential

Inputs

From	Details
Goods In	Cross Referenced Decorated Items
Customers	Confirmation of Processing service required
Static Data	Processing Service charges
Production System	Notification of Despatch Requirements for decorated items

Outputs

To	Details
Customers	Acknowledgement of Receipt of decorated goods
Customers	Cost Estimates for Consignment Processing services
Warehouse	Booked in stock
Despatch	Despatch requirements from decorated items
Customer	Confirmation of consignment processing
Warehouse	New SKU records Booked in decorated stock
Purchase Order records	Handling Charges
Accounts	Handling / PO charges

Schematic for this workflow is found here as part one and two - and the steps that are followed to check for / process received decorated that are due to be despatched are outlined here